All work isn't the same

When all work is treated the same, and perhaps called by a single type, there is likely to be greater variation in size, effort, risk, or other factors. By breaking out work by specific type, it is possible to treat different types differently and to provide greater predictability.

Kanban - David J. Anderson http://www.amazon.co.uk/gp/aw/d/0984521402/ref=mp_s_a_1?qid=1317465409&sr=8-1
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